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Company number: 02317133

Reporting period:
1 April 2021 to 30 September 2021

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 29 October 2021

and approved by Justin Ridley

Payment statistics

Average time taken to pay invoices: 23 days

Invoices paid:

Invoices due but not paid within agreed terms: 11 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

60 days

Standard payment terms

30 day payment terms for SMEs (50 employees and under). 60 day payment terms for large companies.

Were there any changes to the standard payment terms in the reporting period?

Yes – Standard payment terms for SMEs consolidated to 30 days and standard payment terms for large companies consolidated to 60 days, unless prior contract in place.

Were suppliers notified or consulted about these changes before they were made?

Yes – Initial online meeting held via Microsoft Teams by Heads of Commercial and Procurement, all of supply chain invited to attend. Further notification of changes sent via email in advance of changes.

Maximum contractual payment period agreed

60 days


Any other information about payment terms


Dispute resolution process

Initial contact for disputes via accounts payable mailbox, standard turnaround time of 2 working days. Further escalation available to Head of Accounts Payable dept, email, landline and mobile phone number available to all of supply chain - escalations are looked into immediately.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

Yes – Prompt Payment Code

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?