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Company number: 03612689

Reporting period:
1 October 2020 to 31 March 2021

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 28 October 2021

and approved by Deborah Helen Chandler

Payment statistics

Average time taken to pay invoices: 30 days

Invoices paid:

Invoices due but not paid within agreed terms: 43 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

The business’ standard payment terms are 30 days unless agreement has been made with the vendor/individual where at a very minimum payment terms are to be 14 days. Suppliers are notified and consulted on these payment terms at the time of making business and a contract is signed upon agreement. Under no circumstances should any side favourable agreements be made beyond these payment terms unless exceptionally necessary.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

In the first instance, all disputed payments regardless of the circumstance is brought to the attention of the supplier and requester at Uswitch. This is usually done by email, detailing the reason behind the dispute, amount, and contact details for Accounts.
Suppliers are made aware of the hold on payment as soon as the accounts payable team have been made aware of the dispute. Depending on the complexity of the dispute, the solution can vary to a number of days, but suppliers are kept to date at all times.
If the dispute is in relation to the address and contact details, Accounts will notify supplier of the correct addressee and details via email stating payment will be made once amended invoice has been received.
Under no circumstances will an invoice be settled with payment if the dispute has not been resolved.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?