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Company number: 04996702

Reporting period:
28 March 2021 to 25 September 2021

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 28 October 2021

and approved by Peter Denwood

Payment statistics

Average time taken to pay invoices: 18 days

Invoices paid:

Invoices due but not paid within agreed terms: 0 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

45 days

Standard payment terms

Standard payment terms are 45 days (either from the invoice date or the day we receive the invoice, depending on the contract or Purchase Order T&Cs), however specific terms are negotiated depending on the commercial situation.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

45 days

Any other information about payment terms


Dispute resolution process

Reasons for not being able to pay based on terms include receiving late or non compliant invoices or invoices that are in dispute. We have a dedicated Finance Support Helpdesk which is reachable by email. Vendors with invoice queries can contact this team and if the helpdesk is not able to resolve they will escalate the issue to the accounts payable team. The accounts payable team will reach out to the internal business contacts to investigate why the invoice has not been approved for payment.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?