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ENERGIA CUSTOMER SOLUTIONS NI LIMITED

Company number: NI035800

Reporting period:
1 April 2021 to 30 September 2021

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This information is as reported by the business, and responses are in their own words.

This report was filed on 26 October 2021

and approved by Louise Patterson

Payment statistics

Average time taken to pay invoices: 32 days

Invoices paid:

• within 30 days: 41%
• in 31 to 60 days: 56%
• in 61 days or more: 3%

Invoices due but not paid within agreed terms: 14 %

Payment terms

Standard payment period for qualifying contracts

45 days

Standard payment terms

We have standard payment terms of 45 days for operating expenditure. In respect of energy payments applicable to the energy market in which the business operates we are bound in some cases to shorter terms.

Were there any changes to the standard payment terms in the reporting period?

No

Maximum contractual payment period agreed

45 days

Any other information about payment terms

A Suppliers’ guide has been designed to help our suppliers understand our buying process and to prevent any undue delays in the payment for goods and services. To prevent a delay in invoice processing, invoices must be clearly legible and should include the purchase order number, a description of the goods and/or services, and the price payable. Invoices should be issued electronically to invoices@energiagroup.com or by post to the billing address specified on the purchase order. Invoices issued without the above details may not be accepted and may be returned for amendment before being processed.

Dispute resolution process

Any disputes the suppliers should contact the relevant person within the business. The Accounts Payable team will provide information and assistance accordingly.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

No

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.

No

Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

No

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?

No

During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?

No