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Company number: 02557590

Reporting period:
1 April 2021 to 30 September 2021

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 25 October 2021

and approved by Simon Segars

Payment statistics

Average time taken to pay invoices: 20 days

Invoices paid:

Invoices due but not paid within agreed terms: 6 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

60 days

Standard payment terms

The Company will pay undisputed invoices within 30 days of the Company receiving the invoice.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

We aim to resolve disputes or queries regarding invoices and payments as quickly as possible. Any queries regarding the expected payment date of an invoice should be directed to

For contractual disputes, not necessarily related to payment date enquiries, you should follow the procedure contractually agreed and, if none, then please contact the individual(s) who ordered the goods or services you have provided.

When an invoice dispute is received, it should if possible be resolved at point of contact with the Accounts Payable team. If this is not possible, the query will be escalated to the business contact and a relevant senior finance contact if necessary. When resolved, the invoice will be available for payment on the next standard payment run.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?