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Company number: 00961477

Reporting period:
1 April 2021 to 30 September 2021

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 21 October 2021

and approved by Elizabeth Miles

Payment statistics

Average time taken to pay invoices: 20 days

Invoices paid:

Invoices due but not paid within agreed terms: 7 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

Invoices for Goods and/or Services supplied in accordance with the Contract shall be paid no later than 30 days after receipt by the Buyer of a proper invoice or, if later, 30 days after acceptance of the Goods or Services in question by the Buyer or, as may otherwise be agreed in writing between the Buyer and the Seller from time to time.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days

Any other information about payment terms

These figures include the following payments to small business:
Average time to pay: 19 days
% paid within 30 days: 97
% paid 31-60 days: 3
% paid on or after 60days:0
% not paid to agreed terms: 0

Dispute resolution process

We aim to resolve any disagreements in a constructive manner. Any disagreements should be flagged with your usual contact at Landsec and escalated through their line manager. However if you should have a complaint please contact, in writing:
Alex Peeke
Head of Legal & Property Records
Land Securities Group PLC
100 Victoria Street
London SW1E 5JL
We aim to:
acknowledge complaints within 5 working days of receipt.
respond to complaints within 20 working days of initial receipt.
In exceptional circumstances we may require additional time to investigate the complaint. If this is necessary, we will advise you within the initial 20 day period. We will endeavour to respond to your complaint within 30 working days of its initial receipt.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?