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Company number: 02119266

Reporting period:
1 January 2018 to 30 June 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 July 2018

and approved by Stephen Faulkner

Payment statistics

Average time taken to pay invoices: 61 days

Invoices paid:

Invoices due but not paid within agreed terms: 98 %

Payment terms

Shortest standard payment period

60 days

Longest standard payment period

90 days

Standard payment terms

Our Standard terms are 60 days End of Month. There are exceptions to this where we are contractually obliged to pay earlier

Were there any changes to the standard payment terms in the reporting period?

Yes – Our standard terms were changed from 60 days net to 60 days End of Month in April 2018

Were suppliers notified or consulted about these changes before they were made?

Yes – Changes to our payment terms were communicated to suppliers in writing with sufficient time to ensure that any work undertaken may be invoiced to the previous terms without detriment to the supplier, and the supplier may decline to provide further services should they not wish to work to those revised terms. Addenda or replacement contract agreements are issued where necessary

Maximum contractual payment period agreed

90 days

Any other information about payment terms


Dispute resolution process

Suppliers can contact us by email or by telephone: 0207 772 4665. Their query is logged and an incident number assigned to the query. The incident number is used to monitor progress of the query and to communicate with the supplier. An acknowledgement of the query is sent immediately. We aim to respond to the query within 48 hours of the ticket being logged. The resolution is dependent on the complexity of the query. Once full resolution has been completed the ticket is closed and notification sent to the supplier.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?