GOV.UK
ONE STOP STORES LIMITED
Company number: 02462858
Reporting period:
28 February 2021
to 28 August 2021
This report was filed on 28 September 2021
and approved by Robert Welch
Payment statistics
Average time taken to pay invoices: 36 days
Invoices paid:
- within 30 days: 35%
- in 31 to 60 days: 64%
- in 61 days or more: 1%
Invoices due but not paid within agreed terms: 2 %
Payment terms
Shortest standard payment period
5 days
Longest standard payment period
60 days
Standard payment terms
For Goods for resale:
a) Annual business with Tesco £12-75m:
Standard payment days:
1. Fruit, Veg, Meat, Fish and Poultry - 28 Days
2. Chilled, Convenience, Frozen and Pet-care - 35 Days
3. Dairy - 40 Days
4. Bakery, Grocery, Household, Health and Beauty - 45 Days
5. Wine, Beer and Spirits - 60 Days
6. Clothing and General Merchandise -
60 days
b) Annual business with Tesco of more than £75m
1. Fruit, Veg, Meat, Fish and poultry -31 days
2. Chilled, convenience, frozen and pat care – 38 days
3. dairy – 43 days
4. Bakery, grocery, household, health and beauty – 48 days
5. wine, beer and spirits – 60 days
6. clothing and general merchandise – 60 days
c) Annual business with Tesco £250k to £12m – 5 days less than the standard payment days
d) Annual business with Tesco which is less that £250k – 5 days for the categories.
For Goods Not For Resale
a) Annual business with Tesco of more than £250k – payment terms for 45 days
b) Annual business with Tesco is less that £250k – payment terms are 5 days
Were there any changes to the standard payment terms in the reporting period?
Yes – We recognised that the pandemic has been a particularly challenging time for our smaller suppliers, so between April and June 2020 we temporarily shortened their payment terms from 14 days to 5 days. In practice, we initiated payment of invoices immediately, with funds clearing within five working days. Once it became clear that this support continued to be necessary, we have made this change permanent. For goods and services not for resale a vendor financing solution has also been made available to suppliers allowing them to take earlier payments where needed.
Were suppliers notified or consulted about these changes before they were made?
Yes – We recognised that the pandemic has been a particularly challenging time for our smaller suppliers, so between April and June 2020 we temporarily shortened their payment terms from 14 days to 5 days. In practice, we initiated payment of invoices immediately, with funds clearing within five working days. Once it became clear that this support continued to be necessary, we have made this change permanent. For goods and services not for resale a vendor financing solution has also been made available to suppliers allowing them to take earlier payments where needed.
Maximum contractual payment period agreed
60 days
N/A
Any other information about payment terms
N/A
Dispute resolution process
The business manages all queries through an
incident Management tool
'Zendesk'
The process for ZenDesk is:
1. The query is emailed to:
Onestop.accounts@tesco.com
or queriessupport.onestop@tesco.com with the following details:
(a) their supplier name;
(b) their supplier number;
(c) a copy of the document being queried;
(d) the value of the query;
(e) the reason for query; and
(f) supporting documents to support any agreed price and
proof of delivery. A ticket
will not be raised for a
quantity query without
valid proof of delivery.
2 – The One Stop query team will pick up all the information and enter this into the ZenDesk system. If more information is required, the team will email the Supplier and request this.
3 –The Supplier will receive a unique ticket number with details of their logged query. The appropriate team will investigate the query and provide a response within the agreed time period.
4 – One Stop will have 7 working days to reply to the Supplier with the resolution otherwise, the ticket is
Settled in favour of the Supplier.
5.The supplier may dispute the response by sending an email to the ZenDesk Supplier helpline:
Zendesk.supplierhelpline@onestop.co.uk
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.Yes – GSCOP
Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.
Yes
Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No