GOV.UK
ELLA'S KITCHEN (BRANDS) LIMITED
Company number: 05183743
Reporting period:
1 January 2018
to 30 June 2018
This report was filed on 30 July 2018
and approved by Mark Cuddigan
Payment statistics
Average time taken to pay invoices: 21 days
Invoices paid:
- within 30 days: 74%
- in 31 to 60 days: 24%
- in 61 days or more: 2%
Invoices due but not paid within agreed terms: 15 %
Payment terms
Shortest standard payment period
30 days
Longest standard payment period
60 days
Standard payment terms
Our most common payment terms are 30 days.
Were there any changes to the standard payment terms in the reporting period?
No
Maximum contractual payment period agreed
60 days
Any other information about payment terms
N/A
Dispute resolution process
Ella’s Kitchen Invoice Dispute Resolution Policy
Note: Throughout this document use of the terms ‘we’, ‘our’, ‘us’ refer to the company ‘Ella’s Kitchen Brands Limited’.
Purpose
The purpose of this document is to communicate to our suppliers the processes that we will follow in the case of a dispute over an invoice that has been issued to us from another company or person with whom we do business.
Process
In case of a dispute relating to an invoice, under normal circumstances, the supplier will be informed within 5 workings days of receipt of the invoice.1
We will then require a response from the supplier within 2 working days. If no response is received, or the queries raised are not answered, we reserve the right to reject the invoice. In this instance, if the dispute is subsequently resolved, then we will request for a replacement invoice to be issued.2
After we have received a response to our initial queries we will respond within 2 working days confirming whether we agree or disagree with the response given. If at this point we still dispute the original invoice we reserve the right to reject the invoice, but will continue to communicate with the supplier until the issue is resolved. When the issue is resolved if applicable we will request that the supplier issues a replacement invoice.
Contacts
All invoices should be sent to; invoices@ellaskitchen.co.uk (this is a ‘non-reply’ email address and should be used solely for invoices and credit notes), or by post to;
Accounts
Ella’s Kitchen,
22 Greys Green Farm,
Rotherfield Greys
Henley on Thames
RG9 4QG
Invoices sent to any other address or addressee may be subject to delays in processing and payment.
All communication regarding disputes and queries should be made via: accounts@ellaskitchen.co.uk , or by phone on: 01491 629 120 (asking for Accounts Payable).
1. The date of invoice receipt is the date that the invoice is received via the email address: invoices@ellaskitchen.co.uk , or via post. Invoices send via any other method, e.g. to an alternative email address, may be subject to delays in processing and payment.
2. A replacement invoice needs to be issued even if the details, including the value, remain the same as the original invoice.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.No
Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No