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Company number: SC013655

Reporting period:
1 January 2018 to 30 June 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 July 2018

and approved by Graham Reid

Payment statistics

Average time taken to pay invoices: 37 days

Invoices paid:

Invoices due but not paid within agreed terms: 10 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

60 days

Standard payment terms

For purchase ledger suppliers, the payment terms adopted by the CALA Group are for invoices to be settled on the next payment run following the credit terms requested by the respective supplier. These terms range from immediate payment (which defaults to next payment run), to payment falling due at the end of the month following the invoice date. For subcontractors, the standard terms require work performed in month 1, to be valued and agreed in month 2, and the paid on the 1st working day of the following month (month 3).

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

At CALA, we strive to resolve queries and disputes on a timely basis. In respect of subcontractors, our dispute resolution process involves a collaborative review of progress on site between CALA surveyor and subcontractor, inclusive of CALA quality check, with reference to the application made. In the majority of circumstances, our commercial staff will resolve a dispute directly with the subcontractor. In respect of suppliers, goods received are inspected and receipted on site with any issues arising communicated to the supplier via telephone or email.

In the rare event that a dispute cannot be resolved by commercial staff the matter will be referred to our in-house legal counsel.

The figures reported have not been amended to remove invoices which were under query or in dispute.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?