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Company number: 01184988

Reporting period:
1 January 2021 to 30 June 2021

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 27 July 2021

and approved by David Duncan

Payment statistics

Average time taken to pay invoices: 46 days

Invoices paid:

Invoices due but not paid within agreed terms: 3 %

Payment terms

Standard payment period for qualifying contracts

60 days

Standard payment terms

DHL International (UK) Limited is part of the DHL group of companies in the UK.

DHL Terms and Conditions of Purchase effective March 2017, sets out that the payment of correct invoices is due, in the relevant currency as defined in DHL’s order, other than for Government or Local Government related contracts, 60 days net from which the invoice is dated, subject to satisfactory receipt of goods and/or services.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Any other information about payment terms


Dispute resolution process

DHL Terms and Conditions of Purchase effective March 2017, sets out that if DHL disputes any sum on an invoice it will notify the Supplier in writing of such dispute, giving full details of the dispute and of the actual sum it claims on bona fide grounds not to be liable to pay.

When suppliers are set up on the company’s system, they are sent a supplier pack. This pack provides the supplier with information on DHL International UK Limited’s terms and conditions, code of conduct and invoicing procedures including details on invoice disputes and DHL contact details.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?