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Company number: 00448761

Reporting period:
1 January 2018 to 30 June 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 July 2018

and approved by Darren Mornin

Payment statistics

Average time taken to pay invoices: 16 days

Invoices paid:

Invoices due but not paid within agreed terms: 0 %

Payment terms

Shortest standard payment period

4 days

Longest standard payment period

60 days

Standard payment terms

All suppliers are paid on 60 days net monthly payment terms as standard. In exceptional circumstances we will consider amending payment terms and each supplier will be appraised on an individual basis. As a general rule we consider shorter payment terms to benefit our business commercially from a pricing perspective. Any changes to payment terms are required to be submitted on a Change of Payment Terms Request and approved by a Group Supply Chain Manager (GSCM).
The GSCM is empowered to amend terms to 45 day net monthly terms, under our Delegated Authorities Matrix. Any requests that fall below 45 day net monthly terms need to approved by the Head of Group Supply Chain (HGSC) or in their absence the Group Finance Director or Head of Finance for the respective Group Business.
All payments will be made via BACS on the scheduled payment run conducted centrally from the Accounts Payable Department at Head Office. Under no circumstance should payment be made or agreed to be paid by other means unless agreed with the HGSC and or the Group Finance Director.
All invoices need to have a valid Purchase order Number “PO” in order for these to be processed and paid within the agreed timescales. Any invoices received without a PO number will be returned back to the supplier. Where practically possible all invoices should be submitted electronically in accordance with the requirements of the Complete® ordering system.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

Delivery of goods or services to Manheim Limited may sometimes lead to disputes between the business and the supplier. These disputes can vary in nature but are most commonly based around quality of delivery of the goods or services requested or payment disputes.
This policy documents the procedure and escalation process in which should be followed in order to resolve any disputes within the supply chain. Please note this policy describes the processes to be followed in the examples of sub-standard delivery of goods and services and payment disputes however where disputes have arisen outside of these examples, the GSCM will decide which escalation route to follow.
Applicability and Authority
• This Policy applies to all contracted suppliers of goods or services to Manheim Ltd.
• This Policy applies to all Manheim Ltd departments and supersedes any practices in existence prior to its effective date
• The GSCM of the given supplier category is the authority on managing the relationship with all suppliers within the category.
• The Head of Legal is the final authority on contractual terms of agreement.
• The Group Finance Director is final authority on all financial aspects of any dispute.
Dispute Resolution: A process for resolving differences between two or more parties or groups. In business practice the resolution seeks to achieve fairness for all participants.
Should a dispute arise, the initial relevant parties should try to resolve at the transactional level by contacting the supplier direct and discussing the issues which have arisen. If no satisfactory outcome is achieved, it is the reasonability of the initial relevant parties to document all the facts relating to the issue and inform the relevant GSCM whom is responsible for the given category of supplier.
At this point the GSCM will take control of negotiations directly with the supplier management / senior management in order to reach resolution whether through contractual review or an amicable outcome. If, again no resolution is made, the GSCM will then escalate through the Manheim Ltd hierarchy to take control of the negotiations. This process will then continue as per the below escalation examples. Once a resolution has been agreed, communication will be made to the initial party of the outcome.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?