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Company number: 02065462

Reporting period:
1 September 2020 to 28 February 2021

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 March 2021

and approved by Jean Renton

Payment statistics

Average time taken to pay invoices: 15 days

Invoices paid:

Invoices due but not paid within agreed terms: 17 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

60 days

Standard payment terms

Standard Sodexo Ltd payment terms for vendors across all business segments are 60 days from date of invoice and 30 days for SMEs

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms

A process is in place for onboarding new suppliers whereby SMEs are identified and put on 30 days payment terms and all other suppliers are on 60 days payment terms

Dispute resolution process

Supplier payment issues that arise in the first instance are addressed by a dedicated Accounts Payable queries team within the Financial Shared Services centre. Depending on the issue, the Procurement team may be involved to resolve any disputes or issues.
Sodexo ensures that the payment of its vendors and handling of queries has a high priority and has SLAs on response times. Over the last number of years we have invested in tools and technology to assist our vendor from our Shared Service Centre with OCR and supply management by providing alternative finance and ease of payment solutions.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?