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Company number: 02650590

Reporting period:
1 July 2020 to 31 December 2020

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 29 January 2021

and approved by Julian Randles

Payment statistics

Average time taken to pay invoices: 12 days

Invoices paid:

Invoices due but not paid within agreed terms: 7 %

Payment terms

Shortest standard payment period

14 days

Longest standard payment period

30 days

Standard payment terms

We have no standard payment terms due to the nature of our business offering tailored solutions to a wide range of international clients. Cash against documents is one of our more common terms, however there is no obvious most frequently used contractual terms. Other payment terms apply for overhead payments and are generally dictated by the supplier (generally 7 to 14 days).

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

180 days

Any other information about payment terms


Dispute resolution process

All trade related contracts are fully detailed in written agreements. All trading counterparties would have a designated contact within the business who would engage with counterparty where a dispute arises. All avenues would be investigated to amicably resolve any dispute before going to arbitration or the courts to resolve. Any dispute would be reviewed urgently by all departments impacted. Any overhead supplier dispute would be dealt with by the Head of Corporate Accounting who would engage with appropriate contacts at the counterparty to resolve, with escalation to the CFO as required. Any issue would be aimed to be addressed within a week, and regular dialogue to be maintained during any resolution process.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?