PARAGON CUSTOMER COMMUNICATIONS INTERNATIONAL LIMITED
Company number: 06711794
Reporting period:
1 July 2020 to 31 December 2020
Report filed on:
29 January 2021
Approved by:
Kevin Woor
Payment statistics
Average time taken to pay invoices: 61 days
Invoices paid:
- within 30 days: 16%
- in 31 to 60 days: 30%
- in 61 days or more: 53%
Late and disputed:
- payments due in the reporting period which have not been paid within the agreed period: 87%
Payment terms
Shortest standard payment periods
0 days
Longest standard payment period
90 days
Standard payment terms
Paragon Customer Communications International Ltd normally operates under supplier terms which are agreed on a case by case basis. For suppliers contracted under Paragon Customer Communications International Ltd’s standard terms the payment term is either 60 days or 90 days. For suppliers under ad hoc purchase orders only with no other contract the payment term is the end of the third month following completion of the services or, if later, the supplier’s invoice.
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
90 days
No further comment provided
Any other information about payment terms
Paragon Customer Communications International Ltd do one payment run per week. This can result in payments being made later than agreed terms due to the timing of the weekly run and when an invoice falls due. 30% of invoices paid outside of agreed terms are 10 or fewer days overdue.
Dispute resolution process
The Company is committed to dealing with its suppliers in a fair, honest and professional manner. Complaints or concerns should be raised with the Accounts Payable team. The Accounts Payable team actively identify invoices which are in query and aim to resolve promptly to prevent late payment. We seek to resolve queries as quickly as possible to everyone’s satisfaction prior to payment being made. In the event that a dispute cannot be resolved by our Accounts Payable team, it would be escalated as appropriate in order to seek a resolution. Once resolved, and if where necessary an appropriate credit note is received or an amended invoice is provided, the supplier will be paid in accordance with its payment terms, or if the invoice is overdue it will be paid on the next payment run.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No