SOPRA STERIA LIMITED
Company number: 04077975
Reporting period:
1 July 2020
to 31 December 2020
This report was filed on 29 January 2021
and approved by Davinder Ahluwalia
Payment statistics
Average time taken to pay invoices: 25 days
Invoices paid:
- within 30 days: 83%
- in 31 to 60 days: 15%
- in 61 days or more: 2%
Invoices due but not paid within agreed terms: 27 %
Payment terms
Standard payment period for qualifying contracts
30 days
Standard payment terms
30days from receipt of valid invoice
Were there any changes to the standard payment terms in the reporting period?
No
Maximum contractual payment period agreed
60 days
Any other information about payment terms
N/A
Dispute resolution process
Website: https://www.soprasteria.co.uk/about-us/working-with-suppliers
We have a 2-stage complaints procedure. At each stage it will help us to resolve your complaint quickly if you can give us as much clear detail as possible, including any documents and correspondence and stating that you are making a complaint in line with our procedure.
The stages of the Supplier Payment Complaints procedure
Stage 1
This is the first opportunity for Sopra Steria to resolve a complainant’s dissatisfaction, and the majority of complaints will be resolved at this stage. In the first instance, we will try to get your payment complaint resolved by the Head of the Accounts Payable team. Upon receipt of your complaint we will contact the Head of the Accounts Payable and ask them to deal with your complaint. Please add the following subject line to your letter/e-mail: Stage 1 Supplier Payment Complaint FAO Head of Accounts Payable.
Stage 2
If you are dissatisfied with this response you may request a review by the Chief Accountant. Your request should be sent to the address given in the Contact Us section of the website, with the subject line: Stage 2 Supplier Payment Complaint FAO Chief Accountant. It will be forwarded to the Chief Accountant for a review.
Timescales for handling a complaint
Stage 1 - maximum 20 working days
•acknowledgement within 5 working days
•full response within 20 working days
Stage 2 – maximum 20 working days
•acknowledgement within 5 working days
•full response within 20 working days
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.Yes – Prompt Payment Code
Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.
Yes
Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No