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Company number: 04000281

Reporting period:
1 July 2020 to 31 December 2020

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 28 January 2021

and approved by Ryan Jervis

Payment statistics

Average time taken to pay invoices: 24 days

Invoices paid:

Invoices due but not paid within agreed terms: 16 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

45 days

Standard payment terms

There have been no changes to our standard payment terms however should a supplier have been newly appointed during the reporting period then our standard internal payment terms are made known on the supplier set up form as issued to the supplier for completion at the time of appointment. Additionally, from January 2019 scheduled payments to suppliers are now made four times in each calendar month, previously paid twice monthly.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

45 days

Any other information about payment terms

The Priory Group Accounts Payable system records the supplier invoice date and the date the payment to the supplier was processed, it does not record the date of receipt of the invoice. An exercise was undertaken to determine the average time taken in days between the date of the supplier invoice and the date the invoice was received by the Accounts Payable team in order to estimate the number of days taken to make payments from the date of receipt of invoice.
Also effective for the period from 1st July to 31st December 2019; when determining the percentage of payments due within the reporting period which were not paid within the agreed payment period, we have calculated this with reference to contractual payment terms agreed with the supplier, where previously this had been with reference to internal payment term targets set up within the Accounts Payable system. In some instances internal payment term targets recorded in the Accounts Payable system are lower than the contractual payment terms agreed with certain agency staff suppliers.

Dispute resolution process

Disputes relating to payment are referred to the Group Accounts Payable Manager located at the Priory Group Northern Office, Middleton St George in the first instance to determine the reasons for such disputes. Thereafter follows an established process involving discussions with the supplier in question, operational teams, Group Purchasing and other central support services personnel as needed in an effort to satisfactorily resolve such disputes in a timely manner.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?