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Company number: 02542980

Reporting period:
1 July 2020 to 31 December 2020

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 27 January 2021

and approved by Michael McLaren

Payment statistics

Average time taken to pay invoices: 19 days

Invoices paid:

Invoices due but not paid within agreed terms: 19 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

We aim to abide by the terms provided by our suppliers. Typically, this is 30 days from date of invoice. Our contractors are paid in line with the Contractors’ Payment Schedule, whilst our credit card purchases (predominantly for travel) are treated as paid immediately.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

305 days

Any other information about payment terms


Dispute resolution process

Disputes and complaints should be directed to our Accounts Payable Team who is able to resolve the vast majority of queries. There is an escalation route available through the Group Management Accountant and Group Financial Controller.

It is extremely rare for there to be ongoing disputes and these are handled on a case-by-case basis. The Accounts Payable Department can assist by email or phone, please refer to the contact details below:
Accounts Payable Department -

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?