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Company number: 02163844

Reporting period:
1 January 2018 to 30 June 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 27 July 2018

and approved by Clive Ellwood

Payment statistics

Average time taken to pay invoices: 57 days

Invoices paid:

Invoices due but not paid within agreed terms: 56 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

98 days

Standard payment terms

End of month plus 65 days

Intercompany: 20th of the month following month of invoice

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

150 days

End of month plus 4 months (those on supplier finance)

Vendors using supplier finance are charged a fee therefore the payment date used is the date the finance provider is paid.

Any other information about payment terms


Dispute resolution process

Any complaints, concerns or disputes regarding payments should be directed to the Accounts Payable, which is part of the Shared Service department.

Accounts Payable will actively seek to resolve disputes through discussion with the supplier on a timely basis.

If Accounts Payable have a query or dispute on invoice, they will contact the supplier immediately.

In the event that a response is not forthcoming, the dispute can be escalated to the relevant department raising the purchase order.

Where it is not possible to reach an agreement, the dispute may be escalated to the Purchasing Department.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?