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Company number: 00665702

Reporting period:
1 July 2020 to 31 December 2020

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 25 January 2021

and approved by Andrew Pollins

Payment statistics

Average time taken to pay invoices: 35 days

Invoices paid:

Invoices due but not paid within agreed terms: 12 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

ENGIE Services offers a range of payment terms from 14 days, in exceptional circumstances, to 60 days which is their standard payment terms. 30 day payment terms are offered to the public sector and their supply chain as well as small businesses.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

Suppliers must submit their invoices quoting a valid purchase order to ensure the invoice can be processed and available for payment.
All disputes are managed via our Procure to Pay system with suppliers being notified of a dispute, via e-mail, as soon as the invoice is processed.
We aim to resolve all disputes as soon as possible to ensure our supplier can be paid within agreed terms.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?