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SPECIALIST HOLIDAYS (TRAVEL) LIMITED

Company number: 00446617

Reporting period:
1 October 2019 to 31 March 2020


This information is as reported by the business, and responses are in their own words.

This report was filed on 19 November 2020

and approved by JAIME EVANS

Payment statistics

Average time taken to pay invoices: 50 days

Invoices paid:

  • within 30 days: 41%
  • in 31 to 60 days: 16%
  • in 61 days or more: 43%

Invoices due but not paid within agreed terms: 53%

Payment terms

Shortest standard payment periods

30 days

Longest standard payment period

60 days

Standard payment terms

30 days with some suppliers on net monthly terms (invoices month 1 are paid by end of month 2). Creditors are paid twice monthly with payment runs paying invoices approved and due up to the payment date. This results in suppliers being paid for invoices both before and after the 30 days terms and this supports the net monthly payment terms, we have used 50 days as the standard payment period to average invoices dated in month 1 to be paid by end of month 2. This payment practice drives the % payment statistics.

Were there any changes to the standard payment terms in the reporting period?

Answer not provided

Were suppliers notified or consulted about these changes before they were made?

N/A

Maximum contractual payment period agreed

60 days

Specialist Holidays Ltd standard payment terms are 30 days from receipt of invoice (not date of invoice) on normal qualifying contracts unless specifically agreed or net monthly. We have several suppliers who offer differing payment terms and we do our best to accommodate these for UK and non UK suppliers.

Any other information about payment terms

In October 2019 we migrated to a new ERP and in the first few months had issues raising automated payment runs. We processed 15k invoices in the period 1st Oct 19 to 31 Mar 2020 (£11m equivalent). As a travel company the majority of our suppliers are not UK organisations and are paid in multiple currencies. All suppliers are paid electronically by SEPA (suppliers in Europe) or by bank transfer. As a business we provide pre-payments & deposits to several suppliers.

Dispute resolution process

The Company is committed to dealing with its suppliers in a fair, honest and professional manner and as close to contractual terms as we possibly can. We do our utmost to resolve queries quickly and to everyone’s satisfaction. It is important to us that there is no negative impact on our customers experience and our supplier relationships are essential in delivering the first class services our customers expect. A close working relationship and good payment performance is paramount in our business. Suppliers email their invoices where they are scanned by our OCR system for processing and matching to purchase orders. The Accounts Payable Executives and Team Leader work closely with our suppliers and departments to understand why an invoice is not approved or not yet paid. Every effort is made to ensure the invoice is included in the next payment run. If a cost of sale invoice exceeds the expected cost based on contract rates, a deduction advice is raised and sent to the supplier by email before the invoice is paid. If the supplier disagrees with the calculation this will generally be investigated and resolved before the invoice is paid.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

No, this business has not signed up to a code of conduct or standards on payment practices.

Does this business offer e-invoicing in relation to qualifying contracts?

This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.

No

Does this business offer supply chain finance?

This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

No

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?

No

During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?

No