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Company number: 01133776

Reporting period:
1 April 2020 to 30 September 2020

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 5 November 2020

and approved by Andy Ward

Payment statistics

Average time taken to pay invoices: 39 days

Invoices paid:

Invoices due but not paid within agreed terms: 8 %

Payment terms

Shortest standard payment period

14 days

Longest standard payment period

30 days

Standard payment terms

Where payment terms are not advised, United Response assumes 30 days standard payment days, but aims to pay small sole proprietor businesses within 14

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days


Any other information about payment terms


Dispute resolution process

Invoices, statements and complaints should be addressed to and complaints will be addressed as a priority. United Response makes weekly payment runs (with the exception of the month-end close week) so payments are processed as close to due date as possible. Statements are reviewed and copy invoices requested where necessary. United Response contacts suppliers with disputed invoices as soon as recognised. Complaints are dealt with on receipt, going back to the person or service referenced on the invoice

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?