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Company number: 00833987

Reporting period:
1 July 2017 to 31 December 2017

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 25 January 2018

and approved by Zoe Cridland

Payment statistics

Average time taken to pay invoices: 34 days

Invoices paid:

Invoices due but not paid within agreed terms: 32 %

Payment terms

Standard payment period for qualifying contracts

60 days

Standard payment terms

Standard payment terms are 30 days EoM

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

75 days

45 days EoM

Any other information about payment terms


Dispute resolution process

If an invoice doesn't agree to an outstanding PO, whether it be for value, quantity or non receipt they are logged on the accounts system and sent to the buying department.

The turn around of invoice dispute to resolution will depend on the complexity of the query and response times from suppliers our internal departments.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?