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Company number: 03943048

Reporting period:
1 April 2020 to 30 September 2020

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 27 October 2020

and approved by Caroline Rainbird

Payment statistics

Average time taken to pay invoices: 14 days

Invoices paid:

Invoices due but not paid within agreed terms: 7 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

Our standard payment period is 30 days from receipt of invoice for all contracts, unless a shorter period is specifically agreed. Our standard contract conditions can be found in the following location:

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days

Any other information about payment terms


Dispute resolution process

Complaints from suppliers are raised with the FSCS employee who ordered the goods/services, or with the Finance team. Colleagues will seek to understand the issue as soon as practical in order to ascertain if the complaint arises from within the business (eg preventing the invoice being approved) or from within Finance (eg preventing an approved invoice being paid) and the relevant colleague will then respond directly to the supplier.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?