GOV.UK
ONE STOP STORES LIMITED
Company number: 02462858
Reporting period:
1 March 2020
to 29 August 2020
This report was filed on 28 September 2020
and approved by Mark Everitt
Payment statistics
Average time taken to pay invoices: 37 days
Invoices paid:
- within 30 days: 23%
- in 31 to 60 days: 77%
- in 61 days or more: 0%
Invoices due but not paid within agreed terms: 3 %
Payment terms
Shortest standard payment period
14 days
Longest standard payment period
60 days
Standard payment terms
Goods for Resale:
The Standard payment days are:
1. Fruit, Veg, Meat, Fish and Poultry - 28 Days
2. Chilled, Convenience, Frozen and Pet care - 35 Days
3. Dairy- 40 Days
4. Bakery, Grocery, Household, Health and Beauty - 45 Days
5. Wine, Beer and Spirits - 60 Days
6. Clothing and General Merchandise - 60 Days
7. Goods not for Resale - 45 days.
The above apply to suppliers with a turnover of £10m or more £100K to £10m – less than 5 days
Less than £100K - 14 days
Were there any changes to the standard payment terms in the reporting period?
No
Maximum contractual payment period agreed
60 days
Nil
Any other information about payment terms
We recognised that the pandemic has been a particularly challenging time for our smaller suppliers, so between April and June 2020, we temporarily shortened their payment terms from 14 days to five days. In practice, we initiated payment of invoices immediately, with funds clearing within five working days. Once it became clear that this support continued to be necessary, we extended the change to the 16th August and have now extended this to 31st January 2021. This affected all suppliers with up to £250,000 worth of purchases, benefitting 268 suppliers across goods for resale and goods not for resale.
Dispute resolution process
The business manages all queries through Outlook for Goods not for Resale (GSNFR) and through an
incident Management tool
'Zendesk' for Goods For Resale (GFR).
The process for Outlook is:
Emails are sent to a mail box
Onestop.accounts@tesco.com
or Queriessupport.onestop@tesco.com and queries are resolved within 24 hours.
The process for ZenDesk is:
1. The query is emailed to:
Onestop.accounts@tesco.com
or queriessupport.onestop@tesco.com with the following details:
(a) their supplier name;
(b) their supplier number;
(c) a copy of the document being queried;
(d) the value of the query;
(e) the reason for query; and
(f) supporting documents to support any agreed price and
proof of delivery. A ticket
will not be raised for a
quantity query without
valid proof of delivery.
2 – The One Stop query team will pick up all the information and enter this into the ZenDesk system. If more information is required, the team will email the Supplier and request this.
3 – The Supplier will receive a
unique ticket number with details of their logged query. The appropriate team will investigate the query and provide a response within the agreed time period.
4 – One Stop will have 7 working days to reply to the Supplier with the resolution otherwise, the ticket is
settled in favor of the Supplier.
5. The supplier may dispute the response by sending an email to the Zendesk Supplier helpline:
Zendesk.supplierhelpline@onestop.co.uk
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.Yes – GSCOP, Prompt Payment Code
Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.
Yes
Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No