BETA This is a new service – your feedback will help us to improve it.


Company number: 03298903

Reporting period:
1 November 2019 to 30 April 2020

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 18 May 2020

and approved by Richard Smothers

Payment statistics

Average time taken to pay invoices: 38 days

Invoices paid:

Invoices due but not paid within agreed terms: 6 %

Payment terms

Shortest standard payment period

60 days

Longest standard payment period

90 days

Standard payment terms

Standard payment terms are 60 days following the end of the month of the invoice date.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Any other information about payment terms


Dispute resolution process

The Greene King group has a dedicated accounts payable helpdesk that offers suppliers support through to query resolution. The team can be contacted by email or phone Monday to Friday. Contact by e-mail is acknowledged within a maximum of 2 working days with all supplier queries being assigned a unique case number. The majority of phone calls are answered immediately.

Greene King offers a supplier payment portal to allow suppliers to monitor and view all their account information, providing real time data that includes invoice approval and invoice payment status.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?