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Company number: 05392552

Reporting period:
1 October 2019 to 31 March 2020

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 29 April 2020

and approved by M Higginbotham

Payment statistics

Average time taken to pay invoices: 15 days

Invoices paid:

Invoices due but not paid within agreed terms: 8 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

Standard payment terms are 30 days by default but primarily driven by the suppliers standard payment terms.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days

Any other information about payment terms


Dispute resolution process

To avoid a delay in payment, suppliers should ensure invoices are addressed to as well as the relevant department contact i.e. the person who initiated the supply of the relevant good or service.
Complaints or concerns regarding invoice payment will initially be considered and resolved by the department contact who has initiated the supply of the relevant good or service.
Escalation of a complaint or concern will be progressed internally to the head of department where appropriate.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?