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Company number: 03279013

Reporting period:
1 October 2019 to 31 March 2020

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 28 April 2020

and approved by Paula Smith

Payment statistics

Average time taken to pay invoices: 50 days

Invoices paid:

Invoices due but not paid within agreed terms: 6 %

Payment terms

Shortest standard payment period

42 days

Longest standard payment period

60 days

Standard payment terms

Plusnet plc standard payment terms for contracted suppliers are 60 days from receipt of a valid invoice, for off-contract this is 42 days. 

Some suppliers have mutually agreed other terms. 

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

120 days

A small number of suppliers in specialist industry categories e.g. Devices, have mutually agreed to longer non standard payment terms than our standard payment terms (60 days). BT operates weekly, fortnightly, monthly payment run frequencies.

Any other information about payment terms

We offer Supplier Finance Facility to most suppliers. Refer​

Dispute resolution process

BT Group, including Plusnet, have standard dispute resolution process across all suppliers payments. First point of contact is Accounts Payable, through contact points on website see link.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?