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Company number: 03194733

Reporting period:
1 September 2019 to 29 February 2020

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 1 April 2020

and approved by Gillian Hague

Payment statistics

Average time taken to pay invoices: 8 days

Invoices paid:

Invoices due but not paid within agreed terms: 8 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

Invoices relating to property charges – Invoices are paid daily, 30 days from invoice date

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days

Any other information about payment terms


Dispute resolution process

Queries from the Company’s suppliers are directed through a central property Supplier Liaison team within Accounts Payable. The following service level agreement is in place to ensure we respond to our suppliers within an acceptable time frame:
Urgent queries – 24 hours from receipt of query

The initial contact points for suppliers are as follows:
Invoices relating to property charges –

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?