GOV.UK
ONE STOP STORES LIMITED
Company number: 02462858
Reporting period:
25 August 2019
to 29 February 2020
This report was filed on 30 March 2020
and approved by Robert Welch
Payment statistics
Average time taken to pay invoices: 36 days
Invoices paid:
- within 30 days: 28%
- in 31 to 60 days: 71%
- in 61 days or more: 1%
Invoices due but not paid within agreed terms: 3 %
Payment terms
Shortest standard payment period
14 days
Longest standard payment period
60 days
Standard payment terms
For Goods for Resale
a) Annual business with Tesco of GBP 12 to 75 Mn-Standard payment days
1. Fruit, Veg, Meat, Fish and Poultry - 28 Days
2. Chilled, Convenience, Frozen and Pet-care - 35 Days
3. Dairy - 40 Days
4. Bakery, Grocery , Household, Health and Beauty - 45 Days
5. Wine, Beer and Spirits - 60 Days
6. Clothing and General Merchandise - 60 Days
b) Annual business with Tesco of more than GBP 75 Mn
1. Fruit, Veg, Meat, Fish and Poultry - 31 Days
2. Chilled, Convenience, Frozen and Pet-care - 38 Days
3. Dairy - 43 Days
4. Bakery, Grocery , Household, Health and Beauty - 48 Days
5. Wine, Beer and Spirits - 60 Days
6. Clothing and General Merchandise - 60 Days
c) Annual business with Tesco of GBP 250k to 12 Mn- 5 days less (than the Standard payment days)
d) Annual business with Tesco which is less than GBP 250k- 14 days for all the categories
For Goods Not for Resale
a) Annual business with Tesco of more than GBP 100K - Payment terms of 45 days
b) Annual business with Tesco is Less than GBP 100K - 14 Day
Were there any changes to the standard payment terms in the reporting period?
Yes –
Old Terms:
Category-Payment Terms
1. Fruit, Veg, Meat, Fish and Poultry - 28 Days
2. Chilled, Convenience, Frozen and Pet-care - 35 Days
3. Dairy - 40 Days
4. Bakery, Grocery , Household, Health and Beauty - 45 Days
5. Wine, Beer and Spirits - 60 Days
6. Clothing and General Merchandise - 60 Days
7 . Goods not for Resale - 45 Days
The above apply for turnover of GBP 10 Mn or more
GBP 100K to GBP 10 Mn - 5 days less
Less than GBP 100K - 14 Days
New Terms:
For Goods for Resale
a) Annual business with Tesco of GBP 12 to 75 Mn-Standard payment days
1. Fruit, Veg, Meat, Fish and Poultry - 28 Days
2. Chilled, Convenience, Frozen and Pet-care - 35 Days
3. Dairy - 40 Days
4. Bakery, Grocery , Household, Health and Beauty - 45 Days
5. Wine, Beer and Spirits - 60 Days
6. Clothing and General Merchandise - 60 Days
b) Annual business with Tesco of more than GBP 75 Mn
1. Fruit, Veg, Meat, Fish and Poultry - 31 Days
2. Chilled, Convenience, Frozen and Pet-care - 38 Days
3. Dairy - 43 Days
4. Bakery, Grocery , Household, Health and Beauty - 48 Days
5. Wine, Beer and Spirits - 60 Days
6. Clothing and General Merchandise - 60 Days
c) Annual business with Tesco of GBP 250k to 12 Mn- 5 days less (than the Standard payment days)
d) Annual business with Tesco which is less than GBP 250k- 14 days for all the categories
For Goods Not for Resale
a) Annual business with Tesco of more than GBP 100K - Payment terms of 45 days
b) Annual business with Tesco is Less than GBP 100K - 14 Day
Were suppliers notified or consulted about these changes before they were made?
Yes – Email Communication to all the suppliers.
Maximum contractual payment period agreed
60 days
For Goods for Resale
a) Annual business with Tesco of GBP 12 to 75 Mn-Standard payment days
1. Fruit, Veg, Meat, Fish and Poultry - 28 Days
2. Chilled, Convenience, Frozen and Pet-care - 35 Days
3. Dairy - 40 Days
4. Bakery, Grocery , Household, Health and Beauty - 45 Days
5. Wine, Beer and Spirits - 60 Days
6. Clothing and General Merchandise - 60 Days
b) Annual business with Tesco of more than GBP 75 Mn
1. Fruit, Veg, Meat, Fish and Poultry - 31 Days
2. Chilled, Convenience, Frozen and Pet-care - 38 Days
3. Dairy - 43 Days
4. Bakery, Grocery , Household, Health and Beauty - 48 Days
5. Wine, Beer and Spirits - 60 Days
6. Clothing and General Merchandise - 60 Days
c) Annual business with Tesco of GBP 250k to 12 Mn- 5 days less (than the Standard payment days)
d) Annual business with Tesco which is less than GBP 250k- 14 days for all the categories
For Goods Not for Resale
a) Annual business with Tesco of more than GBP 100K - Payment terms of 45 days
b) Annual business with Tesco is Less than GBP 100K - 14 Day
Any other information about payment terms
NA
Dispute resolution process
We manage all queries through Outlook for Goods not for Resale (GSNFR) & an incident Management tool 'Zendesk' for Goods For Resale (GFR)
Process for Outlook:
Emails are sent to common mail box-Onestop.accounts@tesco.com or Queriessupport.onestop@tesco.com and it is resolved within 24 hours
The process of ZenDesk is as follows :-
1 – The query is emailed to :- queriessupport.onestop@tesco.com
With the following details :
1. Their Supplier Name
2. Their Supplier number
3. Copy of the document being queried
4. Value of query
5. Reason for query
6. Supporting Documents
• To support any agreed price
• Proof of Delivery – a ticket will not be raised for a quantity query without valid proof of delivery
2 – The One Stop Query Team will pick up all the information and enter into the ZenDesk system. If more information is required, then the team will email the Supplier and request this.
3 – The Supplier will receive an unique ticket number with details of their logged query, and the appropriate team will investigate it and provide a response within the agreed time period .
4 – One Stop will have 7 working days to get back to the Supplier with the resolution, otherwise the ticket is settled in favour of the Supplier.
5 – The Supplier may dispute the response in which they can take it further and send an email to the ZenDesk Supplier Helpline : Zendesk.supplierhelpline@onestop.co.uk
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.Yes – GSCOP and Prompt Payment code
Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.
Yes
Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No