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Company number: 02119266

Reporting period:
1 July 2019 to 31 December 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 31 January 2020

and approved by Mark Smith

Payment statistics

Average time taken to pay invoices: 81 days

Invoices paid:

Invoices due but not paid within agreed terms: 76 %

Payment terms

Shortest standard payment period

60 days

Longest standard payment period

90 days

Standard payment terms

Standard payment terms are 60 days end of month. There are exceptions to this where we are contractually obliged to pay earlier

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Any other information about payment terms


Dispute resolution process

Suppliers can contact us by email or by telephone: 0207 772 4665. Their query is logged and an incident
number assigned to the query. The incident number is used to monitor progress of the query and to communicate with the vendor. An acknowledgment of the query is sent immediately. We aim to respond to the query within 48 hours of the ticket being logged. The resolution is dependent on the complexity of the query. Once full resolution has been completed the ticket is closed and notification sent to the supplier.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?