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Company number: 04077975

Reporting period:
1 July 2019 to 31 December 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 31 January 2020

and approved by Davinder Ahluwalia

Payment statistics

Average time taken to pay invoices: 29 days

Invoices paid:

Invoices due but not paid within agreed terms: 13 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

Net 30days from date of invoice received

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process


We have a 2-stage complaints procedure. At each stage it will help us to resolve your complaint quickly if you can give us as much clear detail as possible, including any documents and correspondence and stating that you are making a complaint in line with our procedure.
The stages of the Supplier Payment Complaints procedure
Stage 1
This is the first opportunity for Sopra Steria to resolve a complainant’s dissatisfaction, and the majority of complaints will be resolved at this stage. In the first instance, we will try to get your payment complaint resolved by the Head of the Accounts Payable team. Upon receipt of your complaint we will contact the Head of the Accounts Payable and ask them to deal with your complaint. Please add the following subject line to your letter/e-mail: Stage 1 Supplier Payment Complaint FAO Head of Accounts Payable.

Stage 2
If you are dissatisfied with this response you may request a review by the Chief Accountant. Your request should be sent to the address given in the Contact Us section of the website, with the subject line: Stage 2 Supplier Payment Complaint FAO Chief Accountant. It will be forwarded to the Chief Accountant for a review.

Timescales for handling a complaint
Stage 1 - maximum 20 working days
•acknowledgement within 5 working days
•full response within 20 working days

Stage 2 – maximum 20 working days
•acknowledgement within 5 working days
•full response within 20 working days

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

Yes – Prompt Payment Code

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?