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Company number: 00025932

Reporting period:
1 July 2019 to 31 December 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 29 January 2020

and approved by Isabelle Girolami

Payment statistics

Average time taken to pay invoices: 26 days

Invoices paid:

Invoices due but not paid within agreed terms: 18 %

Payment terms

Standard payment period for qualifying contracts

3 days

Standard payment terms

We commit to the payment of all undisputed sums properly due to third party suppliers within 30 days of a receipt of a valid invoice into the Accounts Payable department that references a Purchase Order number. A small number of companies have standard terms that fall outside this.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

Payment processing is dealt with by the Accounts Payable function and any supplier payment queries that may arise are actioned by that team. In the event that they are unable to resolve the matter, the query will be discussed between the supplier and relevant contractual service owner or finance personnel to ensure satisfactory resolution for both parties.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?