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Company number: 04776147

Reporting period:
1 June 2017 to 30 November 2017

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 22 December 2017

and approved by M P Grainger

Payment statistics

Average time taken to pay invoices: 66 days

Invoices paid:

Invoices due but not paid within agreed terms: 93 %

Payment terms

Shortest standard payment period

16 days

Longest standard payment period

91 days

Standard payment terms

The company agrees payment terms with suppliers at the commencement of trading. Standard terms used are 15/30/45/60 days End of Month (EOM). Whilst other terms might be agreed by negotiation the maximum term applied is 60 days EOM.
There were no changes to these standard terms in the reporting period.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

91 days

The company agrees payment terms with suppliers at the commencement of trading. Some suppliers enforce their own terms and conditions.

Any other information about payment terms


Dispute resolution process

The Company is committed to dealing with its suppliers in a fair, honest and professional manner. The main point of contact for disputes is Accounts Payable team. To resolve a dispute, the supplier is required to provide any missing information or a corrected invoice.
If the Accounts Payable team are unable to resolve the dispute, then the issue is then escalated to a project manager / originator of the purchase order who are then responsible for resolving the issue.
The Company maintains an electronic purchase invoice query log which is circulated via an automated email from the Accounts Payable team to the assigned person(s) above. The Company reports key performance metrics which capture the number of instances of items that are in query. These are reported on a weekly basis and displayed on the Company's visual management boards within the department.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?