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Company number: 03097504

Reporting period:
1 July 2019 to 31 December 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 26 January 2020

and approved by Eloise Wann

Payment statistics

Average time taken to pay invoices: 18 days

Invoices paid:

Invoices due but not paid within agreed terms: 34 %

Payment terms

Shortest standard payment period

1 days

Longest standard payment period

90 days

Standard payment terms

Payment terms of 30 days are most commonly used with suppliers, which are agreed beforehand.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Any other information about payment terms

Bi-monthly supplier payment runs are produced for payments due on or prior to the payment dates, subject to receiving the invoice on time and being approved. Invoices due between payment runs will be paid in the next one; the majority of supplier payments are therefore paid within 7 days of their due date.

Dispute resolution process

All disputes with suppliers are considered by the department who is responsible for the ordering of goods or services. Disputes are usually flagged to suppliers within a week by the purchase ledger clerk and will usually result in a credit note being raised, or payment to be made. Disputes are usually dealt with by the next payment run.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?