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Company number: 00298945

Reporting period:
27 May 2019 to 24 November 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 8 January 2020

and approved by Robbie Bell

Payment statistics

Average time taken to pay invoices: 51 days

Invoices paid:

Invoices due but not paid within agreed terms: 10 %

Payment terms

Standard payment period for qualifying contracts

42 days

Standard payment terms

Our shortest standard payment terms are 42 days. We negotiate separate payment terms individually with suppliers.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

56 days

Any other information about payment terms


Dispute resolution process

Claims for disputed invoices are raised to the supplier detailing its nature - quantity discrepancy (short delivery) or a pricing query. If the claim relates to a pricing query this is submitted to the supplier along with the supporting evidence from the buyers and remains on hold until resolved. If quantity discrepancy then where full delivery is missing we request a proof of delivery and hold payment until received, if part delivery is missing the invoice is processed and paid in full and credit is claimed. McColls Accounts Payable team manage this process and they can be contacted by e-mail at or by phone at 01277 288 893.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?