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Company number: 00073749

Reporting period:
1 April 2019 to 30 September 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 20 November 2019

and approved by Peter Calderbank

Payment statistics

Average time taken to pay invoices: 18 days

Invoices paid:

Invoices due but not paid within agreed terms: 22 %

Payment terms

Shortest standard payment period

14 days

Longest standard payment period

365 days

Standard payment terms

Payment is made on the suppliers terms of business. Where this is not stated it is assumed to be 30 days

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

365 days

This covers payments made by instalments eg business rates and insurances

Any other information about payment terms


Dispute resolution process

Disputes for late payment normally arise due to a query on the supplier invoice which is resolved by discussion with the supplier. If the supplier disputes the payment then this is escalated to senior staff to review.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?