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Company number: 01013210

Reporting period:
1 April 2019 to 30 September 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 31 October 2019

and approved by Matthew Idle

Payment statistics

Average time taken to pay invoices: 43 days

Invoices paid:

Invoices due but not paid within agreed terms: 7 %

Payment terms

Standard payment period for qualifying contracts

60 days

Standard payment terms

Our standard payment terms state that payment of supplier invoices for goods and services will be made 60 days from the date of a properly formatted and undisputed VAT invoice, unless otherwise agreed by a duly authorised representative.

The business also operates a no purchase order, no pay policy, unless otherwise agreed, in exceptional circumstances, by a duly authorised representative. Invoices received, and which do not include a valid purchase order number, are rejected and returned to the supplier.

Were there any changes to the standard payment terms in the reporting period?

Yes – SME suppliers were to moved to more favourable terms of 30 days and any suppliers on terms of over 60 days end of month were moved to a more favourable 60 days date of invoice.

Were suppliers notified or consulted about these changes before they were made?


Maximum contractual payment period agreed

60 days

Any other information about payment terms

Over the course of the last 12 months, Mitie has made a significant number of changes to its accounts payable processes. At times, unfortunately, this has resulted in unintended disruption, impacting our payment performance. To address this, Mitie is actively working to improve our processes to ensure there is an overall improvement in our payment practices and our paid-on time performance.

These process improvements have resulted in the percentage of invoices paid over 60 days to fall from 55% to 11%

These improvements continue to be implemented and positively impact on the performance

Dispute resolution process

We recognise the strategic importance of our supply chain partners, and as such are committed to treating them fairly. Our preference is to always address disputes in a transparent and timely manner, always acting in good faith, through open and constructive discussion.

If such discussions fail to resolve a dispute, an authorised representative of the supplier and the company shall, within 30 days of a written request from one party to the other, meet in good faith to resolve the dispute. If the dispute remains unresolved either the supplier or the company shall refer it to mediation in accordance with the Centre for Effective Dispute Resolution ("CEDR") Model Mediation Procedure that is in force at the date of the referral.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

Yes – Prompt Payment Code

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?