TALKTALK COMMUNICATIONS LIMITED

Company number: 03849133

Reporting period:
1 April 2019 to 30 September 2019

This information is as reported by the business, and responses are in their own words.

This report was filed on 30 October 2019

and approved by KATE FERRY

Payment statistics

Average time taken to pay invoices: 55 days

Invoices paid:

within 30 days: 40%
in 31 to 60 days: 29%
in 61 days or more: 31%

Invoices due but not paid within agreed terms: 35%

Payment terms

Shortest standard payment periods

90 days

Longest standard payment period

Answer not provided

Standard payment terms

Our standard terms are 90 days. On receipt of a valid invoice and following appropriate approvals, payment is normally made via a twice monthly payment run as they fall due.

Were there any changes to the standard payment terms in the reporting period?

Answer not provided

Were suppliers notified or consulted about these changes before they were made?

N/A

Maximum contractual payment period agreed

300 days

Our standard terms are 90 days however we have various supply contracts ranging from 7 days to 90 days and a limited number of agreements above this up to a maximum of 300 days.

Any other information about payment terms

N/A

Dispute resolution process

In the event of a dispute or query, suppliers contact the accounts payable team who aim to resolve all disputes in a fair and timely manner. Any disputes requiring commercial involvement are assigned to the relevant commercial team, purchase order requester or procurement team to action and resolve. Suppliers are informed of the TalkTalk contact who is dealing with the query.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

No, this business has not signed up to a code of conduct or standards on payment practices.

Does this business offer e-invoicing in relation to qualifying contracts?

This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.

Yes

Does this business offer supply chain finance?

This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

Yes

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?

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