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Company number: 00332098

Reporting period:
1 April 2019 to 30 September 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 October 2019

and approved by Mark Lynott

Payment statistics

Average time taken to pay invoices: 62 days

Invoices paid:

Invoices due but not paid within agreed terms: 35 %

Payment terms

Standard payment period for qualifying contracts

7 days

Standard payment terms

Our most frequently used payment terms are 30 days from document date. For goods for resale, terms can be longer.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

180 days

Any other information about payment terms


Dispute resolution process

The Company aims to process all supplier payments efficiently and within the timescales agreed within the particular contracts. To facilitate prompt payment, suppliers are required to comply with the Company's invoicing process.

Queries - In the first instance, suppliers should contact the Company Accounts Payable department. If Accounts Payable is unable to resolve the dispute within seven working days, the dispute may be escalated to the Group Financial Controller.

If the Group Financial Controller is unable to resolve the dispute within a further seven working days, the dispute may be escalated to the Chief Financial Officer.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?