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Company number: 03877917

Reporting period:
1 July 2019 to 30 September 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 28 October 2019

and approved by Ian Ripley

Payment statistics

Average time taken to pay invoices: 43 days

Invoices paid:

Invoices due but not paid within agreed terms: 28 %

Payment terms

Shortest standard payment period

7 days

Longest standard payment period

279 days

Standard payment terms

90 days with effect from 3 September 2019

Were there any changes to the standard payment terms in the reporting period?

Yes – Prior to 2 September 2019 these were 60 days. The business was acquired by Greencore Foods Ltd on 3 September and Greencore standard terms and conditions issued, changing the terms to 90 days (with flex).

Were suppliers notified or consulted about these changes before they were made?

Yes – Greencore standard terms and conditions were issued to certain suppliers following the change of ownership on 3 September

Maximum contractual payment period agreed

120 days

Any other information about payment terms


Dispute resolution process

If Freshtime UK Ltd Limited disputes any invoice or part of any invoice issued by the supplier to Freshtime UK Ltd or receives an invoice in respect of any goods which Freshtime UK Ltd believes (acting reasonably) have not been properly provided then:
 Freshtime UK Ltd will pay that part of the invoice which is not the Disputed Sum in accordance with the payment terms;
 Freshtime UK Ltd will be entitled to withhold payment of the disputed sum;
 The parties will negotiate in good faith to resolve the dispute, but if a resolution cannot be reached within ninety (90) days of the start of such negotiations, the matter will be referred to the Courts;
 The supplier will provide all such information and evidence as may be reasonably necessary to verify the disputed sum; and
 following resolution of the dispute, Freshtime UK Ltd will pay to the Supplier that part of the Disputed Sum (if any) as it is resolved is payable by Freshtime UK Ltd

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?