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Company number: 05512549

Reporting period:
1 January 2018 to 30 June 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 9 July 2018

and approved by Peter Gibson

Payment statistics

Average time taken to pay invoices: 84 days

Invoices paid:

Invoices due but not paid within agreed terms: 90 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

60 days

Standard payment terms

Net 30 days

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

The main point of contact for disputes is the Accounts Payable team in the Global Services Centre. Where disputes arise over payments received by suppliers, the AP team provide the supplier with a list of the invoices paid for reconciliation purposes. To resolve a dispute, the supplier is required to provide any missing information or a corrected invoice. A PO and invoice is required before payment is made.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

Yes – The company's ultimate parent, Regus Plc,has signed up to The Prompt Payment Code on behalf of the whole group.

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?