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Company number: 00183035

Reporting period:
1 January 2019 to 30 June 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 31 July 2019

and approved by Romana Abdin

Payment statistics

Average time taken to pay invoices: 14 days

Invoices paid:

Invoices due but not paid within agreed terms: 4 %

Payment terms

Shortest standard payment period

7 days

Longest standard payment period

30 days

Standard payment terms

Simplyhealth Access is a member of the Simplyhealth Group of companies.

Simplyhealth Access’ standard payment terms are 30 days from receipt of invoice. In certain cases, individual agreements are in place with suppliers which have alternative payment terms.

The standard 30 day period for payment is extended by any time taken addressing invoicing queries, where an invoice is incorrect or does not contain the information required, such as a valid purchase order reference.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days


Any other information about payment terms


Dispute resolution process

At Simplyhealth, our purpose is strong and clear: Improving access to healthcare. We believe that keeping and earning the trust of our customers, and suppliers, is central to this purpose.

We therefore endeavour to resolve all disputes in a fair and timely manner. Suppliers may initially raise disputes by e-mailing Disputes are co-ordinated by Simplyhealth’s central accounts payable team. In the first instance we will resolve disputes with negotiations between the authorised representatives of the parties. Any dispute that cannot be resolved through the accounts payable team can be escalated to the Head of Shared Services and thereafter, if still unresolved, to the Group legal team.

Following resolution, invoice payments are processed on a timely basis.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?