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Company number: 00145516

Reporting period:
1 January 2019 to 30 June 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 July 2019

and approved by Justin Scott

Payment statistics

Average time taken to pay invoices: 23 days

Invoices paid:

Invoices due but not paid within agreed terms: 8 %

Payment terms

Shortest standard payment period

0 days

Longest standard payment period

80 days

Standard payment terms

Standard Payment terms for Refinitiv Limited are 60 days. Most common payment terms that set up with the suppliers as 0 days, 30 days and 50 days as per the contractual agreements during the reporting period. Average time taken to pay an invoice is 23 days for Refinitiv Limited.

Were there any changes to the standard payment terms in the reporting period?

Yes – The standard payment terms were changed from 50 to 60 days.

Were suppliers notified or consulted about these changes before they were made?

Yes – Payment terms with existing suppliers were updated following agreement by the supplier in the governing contract and/or purchase order. Our internal policy, detailing company-wide internal guidance on payment terms, was updated, as were our standard contractual templates.

Maximum contractual payment period agreed

80 days


Any other information about payment terms


Dispute resolution process

There is a dedicated P2P Helpdesk team that the suppliers can reach out to with regards to any queries/dispute related to invoices/payment status etc. The queries can be submitted through Refinitiv supplier portal and the suppliers are notified through an auto generated e-mail containing the ticket number for tracking purposes. The queries are usually responded within 24-48 hours’ time frame and appropriate resolution is provided.
For further details, please visit the Refinitiv Supplier Portal “Ask a question” section:

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?