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Company number: 07990530

Reporting period:
1 October 2018 to 31 March 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 29 July 2019

and approved by Nicky Wade

Payment statistics

Average time taken to pay invoices: 20 days

Invoices paid:

Invoices due but not paid within agreed terms: 14 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

Payments to suppliers are made within a week of receipt and invoice being authorised internally. The standard payment period is 30 days unless other terms have been agreed with the supplier.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days


Any other information about payment terms


Dispute resolution process

In case of a supplier's complaint, it will be passed on to the Senior Management Accountant to respond within 3 working days of the receipt of the complaint. If the complaint cannot be resolved, it will be escalated to the Director of Finance and IT for review.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?