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Company number: 02550622

Reporting period:
1 January 2019 to 30 June 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 26 July 2019

and approved by Ben Freeman

Payment statistics

Average time taken to pay invoices: 27 days

Invoices paid:

Invoices due but not paid within agreed terms: 15 %

Payment terms

Shortest standard payment period

3 days

Longest standard payment period

90 days

Standard payment terms

Standard payment terms for projects is 30 days from receipt of a valid invoice and 60 days for all other business areas. Variations are agreed for individual circumstances.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Any other information about payment terms


Dispute resolution process

Invoices that cannot be validated are queried out to the business using an integrated workflow solution which is constantly monitored to ensure responses are received in the required timescales. Vendors contact the Shared Service Centre Help desk with any queries. A ticketing solution is used to monitor queries where the answer is not provided instantly. Late payment charges are negligible. The Company investigates and resolves any such incidents immediately. Costs are not recorded centrally, they are charged to the business area responsible. In case of queries relating to payments, contact our Shared Service Centre at SSC Help Desk email is tel: 0845 0702100 to register under our Business dispute resolution process. For dispute resolution, contact : telephone 0845 0702100

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?