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Company number: 02353649

Reporting period:
1 January 2019 to 30 June 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 25 July 2019

and approved by Susan Crook

Payment statistics

Average time taken to pay invoices: 18 days

Invoices paid:

Invoices due but not paid within agreed terms: 2 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

In order to effect a payment to any supplier, a Vendor Supplier request form must be completed.
This form includes the details of the supplier, the type of services /goods being supplied, the supplier’s bank account details and the supplier’s contact details and remittance address. Amongst other things, payment terms must also be selected. The standard contractual length of time for payment of invoices is 30 days from receipt of the invoice, and this standard has been in place for many years. The form makes it clear that the standard payment terms are 30 days and the box is auto- ticked.

If payment is to deviate from the standard 30 days payment schedule, a “Deviate from 30 days” box must be ticked and an explanation must be provided as to why a deviation from the standard is required. Inevitably, the deviation is requested because the supplier requires expedited payment.      

If expedited payment is refused by the approver of the Vendor Supplier request, the supplier will be notified accordingly. In a large percentage of cases, the supply of goods and services are supported by a written contract pursuant to which the terms of payment will already have been agreed between the parties.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days

Any other information about payment terms


Dispute resolution process

Any disputes in relation to unpaid invoices are referred in the first instance to the Purchase Ledger Supervisor who is based in the accounts department at the Company’s registered offices. If payment has been overlooked (perhaps because an invoice has not been passed to the Purchase Ledger Supervisor for inputting onto Accounts Payable) the Purchase Ledger Supervisor will contact the relevant department responsible for engaging the services of the supplier in order for the invoice to be approved. Payment will then be expedited. Any disputed payments are referred back to the relevant department with a view to them resolving the dispute directly with the supplier. Contact with the supplier will usually be made within 5-10 business days of receiving a complaint or enquiry. The Company does not have a formalised dispute resolution process. Disputes which cannot be resolved are  referred to the Company’s in-house Legal Department which is also based at the Company’s registered offices.          

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?