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Company number: 03476432

Reporting period:
1 November 2017 to 30 April 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 25 May 2018

and approved by Charlie McLean

Payment statistics

Average time taken to pay invoices: 26 days

Invoices paid:

Invoices due but not paid within agreed terms: 4 %

Payment terms

Shortest standard payment period

7 days

Longest standard payment period

60 days

Standard payment terms

Most suppliers are 30 days standard terms, however we have a few who are 7 or 14 days, and one of our larger suppliers has one account which is 60 day terms.
Intercompany balances are not settled. Therefore excluding these from the payments due but not paid in reporting period results in 1% unpaid.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

The Accounts payable clerk will contact the supplier within 48 hours of an issue being raised. The issue is communicated via email to allow an audit trail and then by phone if no response received. Any queries which cannot be resolved directly by the AP clerk are reviewed by the raiser of the invoice, followed by management involvement if required.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?