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Company number: 06889679

Reporting period:
1 January 2019 to 30 June 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 17 July 2019

and approved by David Gerrard

Payment statistics

Average time taken to pay invoices: 26 days

Invoices paid:

Invoices due but not paid within agreed terms: 31 %

Payment terms

Standard payment period for qualifying contracts

60 days

Standard payment terms

Our business standard payment terms for vendors dealing with Veolia UK companies are 45 days end of month from the receipt of the invoice (i.e. vendors are paid at the end of the month following a 45 day period from the date of receipt by Veolia of a valid invoice). However we do still have some legacy payment terms which are affecting our paid on time statistics.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

There are a few suppliers who had contractual payment terms of 90 days in the reporting period. There were no changes to the standard payments terms in the reporting period.

Any other information about payment terms

Please see more information about Veolia’s payment terms in our Terms and Conditions which can be found by accessing the following link under the section Veolia Group - General Conditions of Supply (Conditions of Purchase):

Dispute resolution process

We work with our suppliers to ensure that disputes are resolved in a timely manner. If a supplier has a dispute they should call our Financial Shared Service Centre on 020 3567 2270 or email Accounts Payable on

According to our Terms & Conditions, which are available on our website, the Supplier shall be entitled to charge interest on any undisputed overdue payments from the due date for payment until the date of payment at a rate of two per cent (2%) above the current bank rate per annum as published by the Bank of England.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?