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Company number: 00160251

Reporting period:
1 January 2019 to 30 June 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 11 July 2019

and approved by Stephen Vonderdell

Payment statistics

Average time taken to pay invoices: 27 days

Invoices paid:

Invoices due but not paid within agreed terms: 19 %

Payment terms

Shortest standard payment period

7 days

Longest standard payment period

60 days

Standard payment terms

Our standard supplier payment terms are 60 days.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days


Any other information about payment terms


Dispute resolution process

After receiving a query from a supplier we will

• Check our Finance and Invoice authorisation systems to ensure relevant invoices have been received. If they have not been received we will request a copy
• Check if there are discrepancies with the invoice/order such as having being invoiced incorrectly, items or services not having been received or if there have been any disputes relating to the goods/ services received
• If there are any issues with authorisation, or disputes relating to goods received we will contact the relevant colleague to request an update or to find a possible resolution
• If we are made aware of any issues that could prevent payment within the agreed contractual terms then we will contact the supplier at the earliest opportunity to enable them to make any amendments to their documentation or to resolve any issues relating to the receipt of goods and/ or services
• If we are found to be at fault in any way then we will endeavour to make payment on the next available payment run, or, in exceptional circumstances, make a one off payment

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?